utsystem

Getting Started...What do I need to know?

Who do I contact with questions?

-Today’s Business Solutions Customer Service – [email protected] or 877-895-6532

-New user registration – http://www.tbstx.com/utsystem.html

-Login: Your email address (example: [email protected])

Initial Password: Welcome1 (password IS case-sensitive)

The first time you login, you will be prompted to change your password

(Minimum of 7 characters, containing 3 of the 4 categories (A-Z) (a-z) (0-9) or (!,@,#,$,%,^,*)

How do I purchase office supplies from TBS?

U.S. employees can purchase supplies online from the TBS website at: www.tbstx.com/utsystem.html.

Why do employees need to use the TBS website?

Purchases must be made from https:// www.tbstx.com/utsystem.html to ensure that you receive the appropriate contract discount pricing negotiated by the UT System Supply Chain Alliance.

What if I cannot find the item I am looking for and it is not in the catalog?

Employees should call Today’s Business Solutions Customer Service line, 877-895-6532. If this is a special order item, Customer Service will place the order.

How do I return an order or an item on an order?

Go to TBS Punchout

Click on TBS Order Tracking under “My Orders”

Enter your search criteria and select submit

Click on the appropriate Order number within your search results

Scroll to the bottom of the page and select “Begin Return”

Follow the 3 steps to submit a return

How do I get a paper copy of the TBS catalog?

For environmental reasons, we are no longer promoting the distribution of thousands of printed catalogs. All items shown in the catalog can be found online. If business circumstances require that you have a copy of the full-line catalog, please add sku # 559619 to your order. The catalog will be delivered free of charge with your order.

How can I achieve the best savings for my department?

“Best Value” items will be flagged to appear during your online search and also appear on your “My Shopping List”.

These are the items that will achieve the best possible savings.

Will I be charged a Minimum Order Fee?

You are encouraged to place orders, if possible, for a minimum of $50 to minimize the environmental impact caused from delivery trucks making smaller deliveries.

Can I save my credit card information in my profile?

Yes, after you login you can select Credit Card under your Profile drop down menu. From this screen you can select New and add your credit card details. Please use your last name and last four digits of your credit card as your Credit Card ID. Then proceed to complete all mandatory fields. Please repeat these steps for all cards you would like to save in your profile.